From October 2004 the Financial Services Authority (FSA) took over the regulation of Mortgage Brokers. This was part of the general shake up in UK financial services following the various scandals that arose from allowing the “professionals” to police themselves.
All Mortgage Brokers had to either be authorised by the FSA to provide mortgage advice or be appointed representatives of an authorised firm.
Unfortunately the FSA proved to be something of a disaster and was closed down in 2012. So mortgage brokers are now regulated by the FSA’s replacement the Financial Conduct Authority
How to Complain about a UK Mortgage Broker
If you have a complaint about a Mortgage Broker, you should first attempt to sort it out with the firm. See the FCA general guidelines on complaining about any financial service / firm at https://www.fca.org.uk/consumers/how-to-complain
If that fails you can take up the matter with the Financial Ombudsman Service.
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
0800 023 4567 ( Freephone within UK)<
020 7964 1000 (Switchboard)
+44 20 7964 1000 (From outside the UK)
020 7964 1001 (Fax)